Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202404014 | The City of Edinburgh Council | Building Standards | Not upheld, no recommendations | February 2026 |
| 202405542 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | February 2026 |
| 202405861 | Forth Valley NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | February 2026 |
| 202408118 | Glasgow City Health and Social Care Partnership | Clinical treatment / Diagnosis | Not upheld, no recommendations | February 2026 |
| 202412006 | Tayside NHS Board | Clinical treatment / Diagnosis | Upheld, recommendations | February 2026 |
| 202412046 | Scottish Prison Service | Removal from association / segregation | Upheld, recommendations | February 2026 |
| 202500059 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Communication / staff attitude / dignity / confidentiality | Upheld, recommendations | February 2026 |
| 202500322 | Tayside NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | February 2026 |
| 202502889 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, no recommendations | February 2026 |
| 202503318 | Sanctuary Cumbernauld | Mould / damp | Resolved, no recommendations | February 2026 |