Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202204206 | Fife Council | Repairs and maintenance | Some upheld, recommendations | May 2024 |
| 202204908 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2024 |
| 202206634 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2024 |
| 202206729 | Grampian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2024 |
| 202206802 | Scottish Ambulance Service | Failure to send ambulance / delay in sending ambulance | Not upheld, no recommendations | May 2024 |
| 202207139 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, recommendations | May 2024 |
| 202106013 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Appointments / Admissions (delay / cancellation / waiting lists) | Upheld, recommendations | April 2024 |
| 202109730 | Grampian NHS Board | Clinical treatment / diagnosis | Resolved, no recommendations | April 2024 |
| 202201215 | Fife NHS Board | Nurses / nursing care | Some upheld, recommendations | April 2024 |
| 202201376 | Tayside NHS Board | Nurses / nursing care | Upheld, recommendations | April 2024 |