Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202405410 | Golden Jubilee National Hospital | Clinical treatment / diagnosis | Upheld, recommendations | October 2025 |
| 202406182 | Berwickshire Housing Association Ltd | Repairs and maintenance | Upheld, recommendations | October 2025 |
| 202411894 | Fife Council | Policy / administration | Not upheld, no recommendations | October 2025 |
| 202301846 | Tayside NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | September 2025 |
| 202303554 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | September 2025 |
| 202303671 | A Dental Practice in the Grampian NHS Board area | Clinical treatment / Diagnosis | Upheld, no recommendations | September 2025 |
| 202304314 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | September 2025 |
| 202305480 | Fife NHS Board | Nurses / nursing care | Upheld, recommendations | September 2025 |
| 202307598 | Highland NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | September 2025 |
| 202309539 | A Medical Practice in the Ayrshire and Arran NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | September 2025 |