Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201102138 | Scottish Qualifications Authority | policy/administration | Not upheld, no recommendations | February 2012 |
| 201102297 | Scottish Water | sewer flooding - external | Not upheld, no recommendations | February 2012 |
| 201102565 | A Medical Practice, Lanarkshire NHS Board | lists | Not upheld, no recommendations | February 2012 |
| 201102599 | Scottish Prison Service | health and safety | Not upheld, no recommendations | February 2012 |
| 201102614 | Dundee City Council | handling of application (complaints by opponents) | Not upheld, no recommendations | February 2012 |
| 201102688 | The City of Edinburgh Council | common repairs to former council houses | Some upheld, recommendations | February 2012 |
| 201102802 | Scottish Prison Service | access to medical care/treatment | Not upheld, no recommendations | February 2012 |
| 201102987 | University of Strathclyde | complaints handling | Not upheld, no recommendations | February 2012 |
| 201103001 | Scottish Prison Service | personal property | Not upheld, no recommendations | February 2012 |
| 200903567 | A Medical Practice, Greater Glasgow and Clyde NHS Board | Communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | January 2012 |