Easter closure
Our office will be closed Friday 3 April to Monday 6 April for the Easter break.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201101586 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2012 |
| 201102008 | The Highland Council | claims for damage, injury, loss | Not upheld, no recommendations | February 2012 |
| 201102078 | Scottish Prison Service | bullying/victimisation | Not upheld, no recommendations | February 2012 |
| 201102095 | East Lothian Council | complaints handling | Upheld, action taken by body to remedy, no recommendations | February 2012 |
| 201102138 | Scottish Qualifications Authority | policy/administration | Not upheld, no recommendations | February 2012 |
| 201102297 | Scottish Water | sewer flooding - external | Not upheld, no recommendations | February 2012 |
| 201102565 | A Medical Practice, Lanarkshire NHS Board | lists | Not upheld, no recommendations | February 2012 |
| 201102599 | Scottish Prison Service | health and safety | Not upheld, no recommendations | February 2012 |
| 201102614 | Dundee City Council | handling of application (complaints by opponents) | Not upheld, no recommendations | February 2012 |
| 201102688 | The City of Edinburgh Council | common repairs to former council houses | Some upheld, recommendations | February 2012 |