Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201709148 | Scottish Ambulance Service | clinical treatment / diagnosis | Upheld, recommendations | September 2018 |
| 201709257 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | September 2018 |
| 201709304 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | September 2018 |
| 201800038 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2018 |
| 201800052 | Trust Housing Association Ltd | sheltered housing and community care | Some upheld, no recommendations | September 2018 |
| 201800056 | A Medical Practice in the Highland NHS Boad area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2018 |
| 201800348 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2018 |
| 201800460 | Eildon Housing Association Ltd | repairs and maintenance | Some upheld, recommendations | September 2018 |
| 201609303 | Aberdeen City Council | handling of application (complaints by opponents) | Not upheld, no recommendations | August 2018 |
| 201609703 | Edinburgh Napier University | special needs - assessment and provision | Not upheld, no recommendations | August 2018 |