Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204607 | Business Stream | charging method / calculation | Not upheld, no recommendations | October 2013 |
| 201204782 | Argyll and Bute Council | handling of application (complaints by opponents) | Not upheld, no recommendations | October 2013 |
| 201204798 | The Moray Council | policy/administration | Not upheld, no recommendations | October 2013 |
| 201204817 | Scottish Prison Service | progression | Not upheld, no recommendations | October 2013 |
| 201204818 | Scottish Prison Service | complaints handling | Upheld, recommendations | October 2013 |
| 201204937 | Scottish Prison Service | legal correspondence | Not upheld, no recommendations | October 2013 |
| 201204961 | The Moray Council | policy/administration | Not upheld, no recommendations | October 2013 |
| 201300023 | Parole Board for Scotland | policy/administration | Some upheld, recommendations | October 2013 |
| 201300524 | Perth and Kinross Council | handling of application (complaints by opponents) | Not upheld, recommendations | October 2013 |
| 201300548 | West Lothian Council | primary school | Upheld, recommendations | October 2013 |