Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202457 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | April 2013 |
| 201202459 | Fife Council | parking | Some upheld, recommendations | April 2013 |
| 201202492 | Grampian NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Some upheld, no recommendations | April 2013 |
| 201202521 | The State Hospital Board for Scotland | appliances, equipment & premises | Not upheld, no recommendations | April 2013 |
| 201202549 | A Dentist in the Fife NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | April 2013 |
| 201202568 | East Renfrewshire Council | conservation areas, listed buildings, tree preservation orders | Not upheld, no recommendations | April 2013 |
| 201202599 | Borders College | policy/administration | Upheld, recommendations | April 2013 |
| 201202602 | East Renfrewshire Council | council tax (incl community charge) | Not upheld, no recommendations | April 2013 |
| 201202629 | Ayrshire and Arran NHS Board | communication, staff attitude, dignity, confidentiality | Upheld, action taken by body to remedy, recommendations | April 2013 |
| 201202642 | Business Stream | charging method / calculation | Some upheld, recommendations | April 2013 |