Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202001512 Lothian NHS Board - Acute Division admission / discharge / transfer procedures Not upheld, no recommendations January 2021
202002090 A Medical Practice in the Dumfries and Galloway NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2021
202002252 A Medical Practice in the Tayside NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2021
202002479 Perth and Kinross Health and Social Care Partnership clinical treatment / diagnosis Not upheld, no recommendations January 2021
202002582 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2021
201803447 Lanarkshire NHS Board Clinical treatment / diagnosis Some upheld, recommendations December 2020
201809611 Live Borders Policy / administration Upheld, recommendations December 2020
201900063 East Lothian Council Repairs and maintenance Upheld, recommendations December 2020
201900317 Lanarkshire NHS Board Clinical treatment / diagnosis Some upheld, recommendations December 2020
201900616 University of Glasgow Special needs - assessment and provision Upheld, recommendations December 2020