Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201704015 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2020
201800154 University of Edinburgh communication / staff attitude / dignity / confidentiality Not upheld, no recommendations October 2020
201801911 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations October 2020
201803568 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations October 2020
201803671 Aberdeen City Council child services and family support Some upheld, recommendations October 2020
201803767 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations October 2020
201804064 A Medical Practice in the Tayside NHS Board area record keeping Not upheld, no recommendations October 2020
201804741 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations October 2020
201805190 Lothian NHS Board complaints handling Upheld, recommendations October 2020
201806255 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2020