Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201905692 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2020
201906538 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020
201906798 Forth Valley NHS Board admission / discharge / transfer procedures Some upheld, recommendations September 2020
201908907 East Ayrshire Health and Social Care Partnership child services and family support Resolved, no recommendations September 2020
201909719 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations September 2020
201909748 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020
201806426 North Ayrshire Health and Social Care Partnership Policy / administration Some upheld, recommendations August 2020
201807681 Ayrshire and Arran NHS Board Clinical treatment / diagnosis Upheld, recommendations August 2020
201807739 Clear Business Water Incorrect billing Upheld, recommendations August 2020
201809134 North Lanarkshire Council Carer's assessments Upheld, recommendations August 2020