Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201405581 | Business Stream | policy/administration | Some upheld, recommendations | May 2015 |
| 201405649 | Greater Glasgow and Clyde NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | May 2015 |
| 201405773 | Aberdeen City Council | repairs and maintenance | Some upheld, recommendations | May 2015 |
| 201405826 | Inverclyde Council | factual error in decision-making | Not upheld, no recommendations | May 2015 |
| 201405905 | Scottish Prison Service | policy/administration | Some upheld, recommendations | May 2015 |
| 201405924 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | May 2015 |
| 201406009 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | May 2015 |
| 201406161 | The City of Edinburgh Council | repairs and maintenance | Resolved, no recommendations | May 2015 |
| 201406167 | The City of Edinburgh Council | refuse collection & bins | Upheld, no recommendations | May 2015 |
| 201406171 | North Ayrshire Council | complaints handling (incl social work complaints procedures) | Not upheld, no recommendations | May 2015 |