Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201404281 | Forth Valley NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | February 2015 |
| 201300141 | Glasgow City Council | refuse collection & bins | Upheld, recommendations | January 2015 |
| 201300961 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2015 |
| 201301433 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | January 2015 |
| 201302576 | The City of Edinburgh Council | communication staff attitude dignity and confidentiality | January 2015 | |
| 201302970 | The City of Edinburgh Council | maintenance and repair of roads | Upheld, recommendations | January 2015 |
| 201303289 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | January 2015 |
| 201303382 | Glasgow City Council | complaints handling | Upheld, recommendations | January 2015 |
| 201303424 | University of Edinburgh | academic appeal/exam results/degree classification | Not upheld, no recommendations | January 2015 |
| 201303782 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2015 |