Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201203390 East Lothian Council policy/administration Not upheld, no recommendations June 2013
201203392 Business Stream charging method / calculation June 2013
201203653 Highlands and Islands Enterprise policy/administration Not upheld, no recommendations June 2013
201203679 A Medical Practice in the Highland NHS Board area communication, staff attitude, dignity, confidentiality Not upheld, recommendations June 2013
201203825 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations June 2013
201203826 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2013
201203839 Business Stream policy/administration Not upheld, no recommendations June 2013
201204106 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, no recommendations June 2013
201204168 Western Isles NHS Board policy/administration Not upheld, recommendations June 2013
201204206 Horizon Housing Association Ltd repairs and maintenance Not upheld, no recommendations June 2013