Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202156 | South Lanarkshire Council | council tax (incl community charge) | Upheld, recommendations | May 2013 |
| 201202179 | South Lanarkshire Council | complaints handling | Not upheld, recommendations | May 2013 |
| 201202231 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2013 |
| 201202323 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2013 |
| 201202345 | Lothian NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Upheld, recommendations | May 2013 |
| 201202435 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Upheld, no recommendations | May 2013 |
| 201202449 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2013 |
| 201202460 | Fife Council | applications, allocations, transfers & exchanges | Not upheld, no recommendations | May 2013 |
| 201202581 | Fife Council | handling of application (complaints by applicants) | Upheld, no recommendations | May 2013 |
| 201202678 | A Medical Practice in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2013 |