| 201201336 | Dumfries and Galloway Housing Partnership | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, no recommendations | December 2012 | 
          
                                                                                        | 201201410 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | December 2012 | 
          
                                                                                        | 201201458 | Scottish Prison Service | earnings | Not upheld, no recommendations | December 2012 | 
          
                                                                                        | 201201468 | Scottish Prison Service | complaints handling | Upheld, recommendations | December 2012 | 
          
                                                                                        | 201201488 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2012 | 
          
                                                                                        | 201201692 | Falkirk Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | December 2012 | 
          
                                                                                        | 201201696 | Lanarkshire NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | December 2012 | 
          
                                                                                        | 201201737 | Scottish Prison Service | complaints handling | Upheld, recommendations | December 2012 | 
          
                                                                                        | 201201751 | The City of Edinburgh Council | applications, allocations, transfers & exchanges | Not upheld, no recommendations | December 2012 | 
          
                                                                                        | 201201755 | Scottish Prison Service | personal property | Not upheld, no recommendations | December 2012 |