| 201100945 | Midlothian Council | handling of application (complaints by applicants) | Not upheld, no recommendations | November 2012 | 
          
                                                                                        | 201101107 | Fife Council | policy/administration | Some upheld, recommendations | November 2012 | 
          
                                                                                        | 201101410 | Western Isles NHS Board | continuing care | Upheld, action taken by body to remedy, no recommendations | November 2012 | 
          
                                                                                        | 201101552 | A Dentist in the Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2012 | 
          
                                                                                        | 201101671 | Scottish Prison Service | policy/administration | Some upheld, recommendations | November 2012 | 
          
                                                                                        | 201102132 | Scottish Water | other | Upheld, recommendations | November 2012 | 
          
                                                                                        | 201102212 | Business Stream Ltd | meter reading | Not upheld, no recommendations | November 2012 | 
          
                                                                                        | 201102319 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2012 | 
          
                                                                                        | 201102397 | Dumfries and Galloway NHS Board | complaints handling | Some upheld, recommendations | November 2012 | 
          
                                                                                        | 201102465 | The Highland Council | policy/administration | Not upheld, no recommendations | November 2012 |