Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202202757 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2025 |
| 202304529 | Scottish Ambulance Service | Failure to send ambulance / delay in sending ambulance | Not upheld, no recommendations | August 2025 |
| 202305315 | Grampian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | August 2025 |
| 202308943 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | August 2025 |
| 202309879 | Forth Valley NHS Board | Nurses / nursing care | Upheld, recommendations | August 2025 |
| 202310542 | Tayside NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2025 |
| 202311619 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Appointments / Admissions (delay / cancellation / waiting lists) | Upheld, recommendations | August 2025 |
| 202400331 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | August 2025 |
| 202402836 | Borders NHS Board | Nurses / nursing care | Resolved, no recommendations | August 2025 |
| 202404349 | Highland NHS Board | Nurses / nursing care | Upheld, recommendations | August 2025 |