Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202000531 Greater Glasgow and Clyde NHS Board - Acute Services Division communication / staff attitude / dignity / confidentiality Upheld, recommendations November 2020
202001137 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Upheld, recommendations November 2020
201704015 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2020
201800154 University of Edinburgh communication / staff attitude / dignity / confidentiality Not upheld, no recommendations October 2020
201801911 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations October 2020
201803568 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations October 2020
201803671 Aberdeen City Council child services and family support Some upheld, recommendations October 2020
201803767 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations October 2020
201804064 A Medical Practice in the Tayside NHS Board area record keeping Not upheld, no recommendations October 2020
201804741 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations October 2020