Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201904995 Dumfries and Galloway NHS Board clinical treatment / diagnosis Upheld, recommendations October 2020
201906053 The City of Edinburgh Council neighbour disputes and anti-social behaviour Upheld, recommendations October 2020
201906312 A Medical Practice in the Aryshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2020
201907297 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2020
201909121 A Medical Practice in the Aryshire and Arran NHS Board area clinical treatment / diagnosis Upheld, recommendations October 2020
202000080 Scottish Ambulance Service clinical treatment / diagnosis Not upheld, no recommendations October 2020
201707686 Scottish Prison Service complaints handling Upheld, recommendations September 2020
201800698 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations September 2020
201801437 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020
201802816 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020