Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201802848 North Ayrshire Health and Social Care Partnership policy / administration Not upheld, no recommendations September 2020
201803262 Inverclyde Health and Social Care Partnership clinical treatment / diagnosis Not upheld, no recommendations September 2020
201803281 Greater Glasgow and Clyde NHS Board - Acute Services Division nurses / nursing care Some upheld, recommendations September 2020
201803624 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2020
201803667 University of Edinburgh complaints handling Upheld, recommendations September 2020
201804510 Scottish Ambulance Service failure to send ambulance / delay in sending ambulance Upheld, recommendations September 2020
201804945 South Lanarkshire Health and Social Care Partnership care in the community Some upheld, no recommendations September 2020
201805026 Renfrewshire Health and Social Care Partnership policy / administration Upheld, recommendations September 2020
201805588 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2020
201806888 Lothian NHS Board - Acute Division appointments / admissions (delay / cancellation / waiting lists) Some upheld, recommendations September 2020