Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201807030 North Ayrshire Council communication / staff attitude / confidentiality Upheld, recommendations September 2020
201807344 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, no recommendations September 2020
201807591 Heriot-Watt University academic appeal / exam results / degree classification Upheld, recommendations September 2020
201808288 Highland NHS Board adult social work services (highland nhs only) Upheld, recommendations September 2020
201809456 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations September 2020
201809522 East Dunbartonshire Council applications / allocations / transfers / exchanges Not upheld, no recommendations September 2020
201809533 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations September 2020
201809646 Fife Council policy / administration Upheld, recommendations September 2020
201809858 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020
201809991 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020