Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201810640 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations September 2020
201900038 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020
201900525 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations September 2020
201900728 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations September 2020
201900916 Perth and Kinross Council secondary school Upheld, recommendations September 2020
201901223 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Upheld, recommendations September 2020
201901426 West Lothian Council applications / allocations / transfers / exchanges Upheld, recommendations September 2020
201901663 Glasgow City Council policy / administration Upheld, recommendations September 2020
201901739 Falkirk Council primary school Upheld, recommendations September 2020
201902140 Perth and Kinross Council adoption / fostering Upheld, recommendations September 2020