Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201902176 A Dental Practice in the Forth Valley NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2020
201902298 Fife NHS Board clinical treatment / diagnosis Upheld, no recommendations September 2020
201902399 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020
201903477 Wave incorrect billing Upheld, recommendations September 2020
201903691 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2020
201903715 Lothian NHS Board - Acute Division admission / discharge / transfer procedures Some upheld, recommendations September 2020
201903957 South Ayrshire Council primary school Not upheld, no recommendations September 2020
201903969 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2020
201904112 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2020
201904180 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Upheld, recommendations September 2020