Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201904312 Scottish Natural Heritage handling of application Not upheld, no recommendations September 2020
201905392 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2020
201905692 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2020
201906538 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020
201906798 Forth Valley NHS Board admission / discharge / transfer procedures Some upheld, recommendations September 2020
201908907 East Ayrshire Health and Social Care Partnership child services and family support Resolved, no recommendations September 2020
201909719 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations September 2020
201909748 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020
201806426 North Ayrshire Health and Social Care Partnership Policy / administration Some upheld, recommendations August 2020
201807681 Ayrshire and Arran NHS Board Clinical treatment / diagnosis Upheld, recommendations August 2020