Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201807739 Clear Business Water Incorrect billing Upheld, recommendations August 2020
201809134 North Lanarkshire Council Carer's assessments Upheld, recommendations August 2020
201809545 A Medical Practice in the Highland NHS Board Area Clinical treatment / diagnosis Upheld, recommendations August 2020
201809868 Glasgow City Council Primary School Not upheld, no recommendations August 2020
201810025 Fife Council Handling of application (complaints by opponents) Not upheld, no recommendations August 2020
201810212 Glasgow City Health and Social Care Partnership Clinical treatment / Diagnosis Some upheld, no recommendations August 2020
201810348 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Some upheld, recommendations August 2020
201810366 Borders NHS Board Clinical treatment / diagnosis Some upheld, recommendations August 2020
201810430 Dumfries and Galloway Council Primary School Some upheld, no recommendations August 2020
201900245 North Ayrshire Council Handling of application (complaints by opponents) Upheld, recommendations August 2020