Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201900330 East Lothian Council Neighbour disputes and anti-social behaviour Not upheld, no recommendations August 2020
201900718 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations August 2020
201900785 South Lanarkshire Council Assessments / self-directed support Some upheld, recommendations August 2020
201901110 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations August 2020
201901318 Highland NHS Board Clinical treatment / diagnosis Upheld, recommendations August 2020
201901564 South Lanarkshire Health and Social Care Partnership Continuing care Upheld, recommendations August 2020
201901698 Forth Valley NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations August 2020
201901956 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations August 2020
201902265 Shetland NHS Board Clinical treatment / diagnosis Upheld, recommendations August 2020
201903205 Lanarkshire NHS Board Clinical treatment / diagnosis Not upheld, no recommendations August 2020