Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201903225 Forth Valley NHS Board Clinical treatment / diagnosis Upheld, recommendations August 2020
201903373 Dundee City Council Child protection Upheld, recommendations August 2020
201903457 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations August 2020
201903853 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Not upheld, no recommendations August 2020
201904255 Edinburgh College Providing Learning Support and Guidance (by curriculum staff) Some upheld, recommendations August 2020
201904498 Lanarkshire NHS Board Clinical treatment / diagnosis Not upheld, no recommendations August 2020
201904899 Tayside NHS Board Clinical treatment / diagnosis Some upheld, recommendations August 2020
201906037 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Not upheld, no recommendations August 2020
201906775 Fife NHS Board Clinical treatment / diagnosis Not upheld, no recommendations August 2020
201908559 River Clyde Homes Homeless person issues Some upheld, recommendations August 2020