Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201909588 Highland NHS Board Clinical treatment / diagnosis Not upheld, no recommendations August 2020
201709020 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations July 2020
201800345 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201803128 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations July 2020
201804269 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2020
201804428 Western Isles NHS Board clinical treatment / diagnosis Upheld, recommendations July 2020
201805039 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations July 2020
201805473 Dumfries and Galloway NHS Board clinical treatment / diagnosis Some upheld, recommendations July 2020
201805653 Lanarkshire NHS Board communication / staff attitude / dignity / confidentiality Not upheld, no recommendations July 2020
201805773 Fife Health and Social Care Partnership sheltered housing issues/residential homes Not upheld, no recommendations July 2020