Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201805985 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2020 |
| 201806550 | Clear Business Water | incorrect billing | Not upheld, no recommendations | July 2020 |
| 201806672 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2020 |
| 201806997 | Glasgow City Health and Social Care Partnership | aids for the disabled (incl blue badges) chronically sick & disabled acts 1970/72 | Upheld, recommendations | July 2020 |
| 201807026 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201807031 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201807205 | Dumfries and Galloway Council | secondary school | Upheld, recommendations | July 2020 |
| 201807363 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | July 2020 |
| 201807697 | Orkney Islands Council | handling of application (complaints by applicants) | Not upheld, no recommendations | July 2020 |
| 201807725 | Fife Health and Social Care Partnership | complaint handling | Upheld, recommendations | July 2020 |