Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201809603 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201809644 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Some upheld, recommendations | July 2020 |
| 201809966 | Fife NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | July 2020 |
| 201809975 | Borders NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | July 2020 |
| 201810039 | Fife NHS Board | complaints handling | Not upheld, no recommendations | July 2020 |
| 201810094 | Clear Business Water | incorrect billing | Some upheld, no recommendations | July 2020 |
| 201810096 | Scottish Prison Service | accuracy of prisoner record | Upheld, recommendations | July 2020 |
| 201810121 | Aberdeenshire Council | primary school | Some upheld, recommendations | July 2020 |
| 201810154 | Tayside NHS Board | admission / discharge / transfer procedures | Some upheld, recommendations | July 2020 |
| 201810159 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |