Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201810592 | Dumfries and Galloway NHS Board | continuing care | Not upheld, no recommendations | July 2020 |
| 201810727 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201810977 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201811027 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2020 |
| 201811064 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201900074 | Scottish Borders Council | policy / administration | Not upheld, no recommendations | July 2020 |
| 201900196 | South Lanarkshire Council | building warrants: certificates of completion / habitation | Not upheld, no recommendations | July 2020 |
| 201900411 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | July 2020 |
| 201900513 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201900537 | Lothian NHS Board - Acute Division | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | July 2020 |