Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201902266 Western Isles NHS Board clinical treatment / diagnosis Upheld, recommendations July 2020
201902398 Golden Jubilee National Hospital clinical treatment / diagnosis Upheld, recommendations July 2020
201902495 Perth and Kinross Council other Upheld, recommendations July 2020
201902551 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2020
201902648 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations July 2020
201902732 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201903216 Aberdeenshire Council continuing care Upheld, recommendations July 2020
201903349 Scottish Ambulance Service failure to send ambulance / delay in sending ambulance Not upheld, no recommendations July 2020
201903474 Dumfries and Galloway Council home helps / concessions / grants / charges for services Some upheld, recommendations July 2020
201903644 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020