Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201903686 Renfrewshire Council repairs and maintenance Some upheld, recommendations July 2020
201903851 Wheatley Housing Group Ltd repairs and maintenance Not upheld, no recommendations July 2020
201903909 Aberdeenshire Council child services and family support Upheld, recommendations July 2020
201904254 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations July 2020
201904336 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations July 2020
201904820 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201905268 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201905840 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2020
201906036 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2020
201906299 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020