Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201803620 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2020 |
| 201803709 | Lanarkshire NHS Board | admission / discharge / transfer procedures | Not upheld, no recommendations | June 2020 |
| 201803809 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2020 |
| 201803891 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | June 2020 |
| 201803965 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2020 |
| 201804029 | A Medical Practice in the Grampian NHS Board area | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | June 2020 |
| 201804811 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2020 |
| 201804862 | University of Strathclyde | teaching and supervision | Not upheld, no recommendations | June 2020 |
| 201805028 | North Lanarkshire Council | control of pollution | Some upheld, recommendations | June 2020 |
| 201805164 | Borders NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | June 2020 |