Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201806705 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations June 2020
201806731 North Lanarkshire Council child services and family support Upheld, recommendations June 2020
201806843 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations June 2020
201807010 South Lanarkshire Health and Social Care Partnership care in the community Not upheld, no recommendations June 2020
201807203 Edinburgh Health and Social Care Partnership continuing care Not upheld, no recommendations June 2020
201807257 Aberdeen City Council policy / administration Upheld, recommendations June 2020
201807322 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2020
201807404 East Dunbartonshire Council repairs and maintenance Not upheld, no recommendations June 2020
201807436 Fife NHS Board communication / staff attitude / dignity / confidentiality Some upheld, recommendations June 2020
201807763 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, recommendations June 2020