Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201807779 Dumfries and Galloway Council policy / administration Upheld, recommendations June 2020
201807786 East Dunbartonshire Council special educational needs - assessment & provision Not upheld, no recommendations June 2020
201807958 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations June 2020
201807962 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations June 2020
201808024 Dumfries and Galloway NHS Board clinical treatment / diagnosis Upheld, recommendations June 2020
201808068 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations June 2020
201808099 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2020
201808152 Business Stream incorrect billing Not upheld, no recommendations June 2020
201808173 Greater Glasgow and Clyde NHS Board - Acute Services Division admission / discharge / transfer procedures Not upheld, no recommendations June 2020
201808254 A Medical Practice in the Highland NHS Board area clinical treatment / diagnosis Some upheld, recommendations June 2020