Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201808698 | Midlothian Council | council tax | Not upheld, recommendations | June 2020 |
| 201808763 | Scottish Prison Service | behaviour related programmes (including access to) | Not duly made or withdrawn, no recommendations | June 2020 |
| 201808795 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | June 2020 |
| 201809025 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2020 |
| 201809026 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2020 |
| 201809137 | North Lanarkshire Health and Social Care Partnership | care in the community | Some upheld, recommendations | June 2020 |
| 201809148 | Inverclyde Health and Social Care Partnership | care in the community | Some upheld, recommendations | June 2020 |
| 201809208 | Lothian NHS Board - Acute Division | nurses / nursing care | Upheld, recommendations | June 2020 |
| 201809210 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | June 2020 |
| 201809351 | Dumfries and Galloway NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | June 2020 |