Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201809363 Scottish Ambulance Service failure to send ambulance / delay in sending ambulance Upheld, recommendations June 2020
201809373 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations June 2020
201809380 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2020
201809429 Renfrewshire Health and Social Care Partnership policy / administration Not upheld, no recommendations June 2020
201809483 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2020
201809565 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2020
201809849 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2020
201810022 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations June 2020
201810248 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations June 2020
201810555 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2020