Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201810594 Clear Business Water incorrect billing Upheld, recommendations June 2020
201810995 Scottish Borders Council policy / administration Not upheld, no recommendations June 2020
201811025 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations June 2020
201811033 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations June 2020
201900072 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2020
201900179 South Ayrshire Council child services and family support Some upheld, recommendations June 2020
201900588 Bridgewater Housing Association Ltd aids and adaptations Not upheld, no recommendations June 2020
201900600 Argyll and Bute Health and Social Care Partnership care in the community Upheld, recommendations June 2020
201900624 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2020
201900641 West Lothian Council complaints handling Not upheld, no recommendations June 2020