Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201900702 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations June 2020
201900771 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations June 2020
201900773 Greater Glasgow and Clyde NHS Board - Acute Services Division appointments / admissions (delay / cancellation / waiting lists) Some upheld, recommendations June 2020
201900778 Fife Health and Social Care Partnership policy / administration Upheld, recommendations June 2020
201900780 Scottish Prison Service non-legal correspondence Some upheld, recommendations June 2020
201900883 North Lanarkshire Council policy / administration Not upheld, no recommendations June 2020
201901240 Clackmannanshire and Stirling Health and Social Care Partnership continuing care Not upheld, no recommendations June 2020
201901296 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2020
201901820 Edinburgh Napier University academic appeal / exam results / degree classification Not upheld, no recommendations June 2020
201902610 East Lothian Council primary school Some upheld, recommendations June 2020