Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201804856 Argyll and Bute Health and Social Care Partnership appliances / equipment / premises Some upheld, no recommendations March 2020
201804932 Renfrewshire Health and Social Care Partnership care in the community Not upheld, no recommendations March 2020
201804948 East Dunbartonshire Council repairs and maintenance Some upheld, recommendations March 2020
201805018 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2020
201805023 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations March 2020
201805107 A Dental Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2020
201805373 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, no recommendations March 2020
201805569 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2020
201805705 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2020
201805719 Scottish Prison Service complaints handling Upheld, recommendations March 2020