Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201805751 A Dentist in the Lothian NHS Board area clinical treatment / diagnosis Upheld, recommendations March 2020
201805833 North Lanarkshire Council neighbour disputes and anti-social behaviour Not upheld, no recommendations March 2020
201805856 A Medical Practice in the Lothian NHS Board area policy / administration Not upheld, no recommendations March 2020
201805983 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2020
201806224 Heriot-Watt University policy / administration Upheld, recommendations March 2020
201806236 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2020
201806328 Western Isles NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2020
201806337 Scottish Prison Service visits Not upheld, no recommendations March 2020
201806513 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations March 2020
201806670 The Water Industry Commission for Scotland complaints handling Upheld, recommendations March 2020