Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201808170 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations March 2020
201808400 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations March 2020
201808631 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations March 2020
201809536 Argyll and Bute Health and Social Care Partnership continuing care Some upheld, recommendations March 2020
201809739 Fife Health and Social Care Partnership care in the community Not upheld, no recommendations March 2020
201809812 A Medical Practice in the Tayside NHS Board area clinical treatment / diagnosis Upheld, recommendations March 2020
201809934 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, no recommendations March 2020
201810306 East Dunbartonshire Council primary school Not upheld, no recommendations March 2020
201810404 Golden Jubilee National Hospital clinical treatment / diagnosis Upheld, recommendations March 2020
201810535 The Highland Council secondary school Not upheld, no recommendations March 2020