Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201810588 | West Lothian Council | home helps / concessions / grants / charges for services | Not upheld, no recommendations | March 2020 |
| 201901595 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |
| 201901747 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |
| 201902664 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |
| 201902691 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |
| 201903208 | A Dentist in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |
| 201904055 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |
| 201904120 | NHS 24 | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | March 2020 |
| 201704255 | Stirling Council | Social work | Upheld, recommendations | November 2019 |
| 201706269 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | November 2019 |