Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201805598 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | November 2019 |
| 201806264 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | November 2019 |
| 201806470 | Borders NHS Board | continuing care | Some upheld, recommendations | November 2019 |
| 201807054 | Highland NHS Board | adult social work services (highland nhs only) | Not upheld, no recommendations | November 2019 |
| 201807198 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2019 |
| 201807280 | Highland NHS Board | policy / administration | Some upheld, recommendations | November 2019 |
| 201807417 | University of Edinburgh | academic appeal / exam results / degree classification | Upheld, recommendations | November 2019 |
| 201808122 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, no recommendations | November 2019 |
| 201811034 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2019 |
| 201811044 | Care Inspectorate | failure to provide information | Not upheld, no recommendations | November 2019 |