Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201807051 | Sanctuary (Scotland) Housing Association Ltd | repairs and maintenance | Some upheld, recommendations | October 2019 |
| 201807167 | Scottish Prison Service | progression | Upheld, recommendations | October 2019 |
| 201808010 | University of the West of Scotland | academic appeal / exam results / degree classification | Not upheld, no recommendations | October 2019 |
| 201808293 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | October 2019 |
| 201808781 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2019 |
| 201809064 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2019 |
| 201809343 | A Medical Practice in the Forth Valley NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | October 2019 |
| 201809395 | Glasgow School of Art | admissions | Some upheld, recommendations | October 2019 |
| 201809475 | Glasgow City Health and Social Care Partnership | clinical treatment / diagnosis | Not upheld, no recommendations | October 2019 |
| 201810244 | Scottish Prison Service | complaints handling | Upheld, recommendations | October 2019 |