Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201808955 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2019 |
| 201809223 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | September 2019 |
| 201809648 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2019 |
| 201809670 | Scottish Prison Service | escorted day absence | Upheld, recommendations | September 2019 |
| 201809722 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2019 |
| 201809898 | Clackmannanshire Council | other | Not upheld, no recommendations | September 2019 |
| 201809951 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | September 2019 |
| 201810329 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2019 |
| 201810676 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2019 |
| 201810707 | University of the West of Scotland | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | September 2019 |