Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201802741 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2019 |
| 201802910 | Greater Glasgow and Clyde NHS Board - Acute Services Division | complaints handling | Upheld, recommendations | August 2019 |
| 201802950 | Glasgow City Health and Social Care Partnership | policy / administration | Upheld, recommendations | August 2019 |
| 201803355 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2019 |
| 201803537 | Clear Business Water | incorrect billing | Upheld, recommendations | August 2019 |
| 201803683 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | August 2019 |
| 201803892 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2019 |
| 201804309 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | August 2019 |
| 201804356 | Scottish Prison Service | policy / administration | Not duly made or withdrawn, no recommendations | August 2019 |
| 201805349 | Dumfries and Galloway Council | child services and family support | Upheld, recommendations | August 2019 |