Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201805361 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2019 |
| 201805785 | Glasgow City Health and Social Care Partnership | policy / administration | Not upheld, no recommendations | August 2019 |
| 201805871 | Perth and Kinross Council | secondary school | Not upheld, no recommendations | August 2019 |
| 201805923 | North Ayrshire Council | primary school | Upheld, recommendations | August 2019 |
| 201806301 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | August 2019 |
| 201806794 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2019 |
| 201807306 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2019 |
| 201807508 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Upheld, no recommendations | August 2019 |
| 201807567 | Glasgow City Council | primary school | Some upheld, recommendations | August 2019 |
| 201809040 | University of Strathclyde | academic appeal / exam results / degree classification | Not upheld, no recommendations | August 2019 |